# ❓ 10. FAQ & SUPPORT ### **👤 10.1 Account & Access** **Q: Do I need to create a password account?**\ **A:** No. The system automatically syncs via your Telegram ID. You can start playing immediately without email or password. **Q: Will I lose my data if I delete Telegram or change my phone?**\ **A:** No. All data is permanently stored on the server and linked to your Telegram ID. As long as you log in with the same Telegram account, your progress will be fully restored. **Q: Can I play on both mobile and desktop?**\ **A:** Yes. The game is cross-platform, and all data is synced in real time. ### **💰 10.2 TON Earnings** **Q: Why doesn’t my actual income match the stats of newly captured Nex?**\ **A:** Income is calculated based on the **Snapshot Rate** at the start of each cycle. If you upgrade your team, the system updates immediately. However, if you remove Nex from your lineup, the snapshot will decrease accordingly (unless the cycle has already reached claim time). *** **Q: If I forget to claim, will I lose my TON?**\ **A:** No. Your TON will remain stored until you claim it. However, the next 24h cycle will not begin until you collect your rewards. Don’t let your Nex “rest” too long! *** **Q: Do Nex in the Reserve still provide value?**\ **A:** Yes. Each unused Nex in your Reserve still generates **10% of its base income** as passive earnings. The larger your collection, the stronger your passive income becomes. ### **🏹 10.3 Hunting & Maps** **Q: When I throw a Capsule but fail to catch a Nex, do I lose the Capsule?**\ **A:** It depends on the result: * 🧬 **Fail — Shard:** You lose the Capsule but receive Shards for crafting. * 🎾 **Fail — Return:** You are lucky and get the Capsule refunded for another attempt. * ❌ **Fail — Nothing:** You lose the Capsule with no rewards. *** **Q: What should I do when the hunting Pool runs out of Nex?**\ **A:** Use the **Refresh** feature to generate a new set of Nex. You get **2 free refreshes per day**, after that GNC fees apply and increase gradually. *** **Q: If I change maps, will I lose my progress on the previous map?**\ **A:** No. Each map has its own independent **Pool** which is saved separately. You can return to previous maps anytime to continue your hunt. ### **💳 10.4 Wallet & Transactions** **Q: Why doesn’t my TON deposit show up in my balance?**\ **A:** Please check two things: * Did you enter the correct **Memo (Nexlegends:your\_id)**? * Blockchain confirmations can take **1–10 minutes**. If it takes longer, contact Support with your **TX Hash**. *** **Q: How long does TON withdrawal take?**\ **A:** Normally it takes **1–10 minutes**. During network congestion, it may take longer, but usually not more than **30 minutes**. *** **Q: Can I withdraw TON without connecting a wallet?**\ **A:** No. You must connect a personal wallet via **TON Connect** so the system knows where to send your funds. ### **🤝 10.5 Referral System** **Q: My friend is playing the game but I didn’t receive any commission. Why?**\ **A:** Make sure your friend joined using your **unique referral link**. If they entered directly through the bot or someone else’s link, the system cannot track and assign the reward to you. *** **Q: Is referral income included in my daily claim rewards?**\ **A:** No. Referral earnings are stored in a separate reward pool. You can claim them anytime once you reach the minimum threshold of **0.1 TON**. ### **🆘 10.6 Support** If you still encounter issues that need assistance, feel free to contact us through the following channels: 🌐 **Telegram Group:** \[Community Link] — A place for hunters to discuss and support each other.\ 📢 **Telegram Channel:** \[Announcement Link] — Latest updates, news, and maintenance notices. *** ⚠️ **When contacting Support, please provide:** * Your Telegram username * A detailed description of the issue (screenshots if available) * Transaction ID (**TX Hash**) if the issue is related to deposits or withdrawals --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://nex-hunter-docs-guide-and-whitep.gitbook.io/nex-hunter-docs-guide-and-whitepaper-docs/10.-faq-and-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.